Please a customer and they will tell 10 others. Its a tired old axiom, but it only scratches the surface of what’s really going on in your paintless business.
Is it possible that one client could become a “super” customer?
This is the person who loves you and your PDR service so much, they tell everyone about you. They repeat the story over and over to any who will listen.
They will not forget you.
- How do you recognize this kind of client?
- What should you do when you find one?
- What can you do to create an experience so great they can’t help but talk about you?
- How to fix your customer’s dented ego
links mentioned in this episode: