A few years back, we fixed hail on an Acura. While estimating, I could see spots in the

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How We Got a 1 Star Review (and what we do now instead) – PM102

By the time the storm was over and they fixed all the cars, Jim and his partner lost

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Estimate Hail, Big Dents, and Dent Routes with Jim Sullivan – PM101

Customers are the lifeblood of your paintless business. Would you trust your interactions with them to artificial intelligence?

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Hire a Robot to Run Your PDR Business? PM100

Your dad liked them. You liked them. Now your kids like them and they are telling all their

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Make Your PDR Business Timeless – PM99

Robo calls. Always an interruption when you’re in the middle of a dent repair. Every call starts with

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Your Google Listing (Might) Really Be in Danger PM98

You sell dent repair services. This customer has a dent. Naturally, you start selling your dent repair service.

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What Your PDR Customer Really Wants – PM97

If you’re like every PDR tech who ever pushed a dent, you love new tools. We love seeing

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Apps and Office Tech We Use in our PDR Company – PM96

They say every idea worth spreading starts on the West Coast of the US. Not this time. PDR

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The History of PDR – episode 95

Ninety days from starting. All the time needed to realize running a PDR business is not as great

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Do You Hate the PDR Industry? PM94

Imagine coughing up money for a new car only to find it has hail damage on it. The

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Hail Fraud: Why and How to Educate Your PDR Customers – PM93