How to Negotiate in Paintless Dent Repair
If you knew what your customer's really wanted, how could that help you close more paintless dent sales? Learn to ask open ended questions (just like the last sentence) to help you discover how to fulfill their biggest wants.
- How "active listening" puts you in the customer's shoes
- 3 voices you can use in negotiating, one works like a jedi mind trick
- how to mirror your customer and get them to show their wants
This episode is based on the book "Never Split the Difference" by Chris Voss and Tahl Raz.
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