Do Your PDR Company Rules Come Before Your Customers? PM66

Could the rules you impose in your business be anti customer?
You might be surprised to learn that company rules led to the death of over 100 people from a train crash in Japan.
We share our own nightmare customer story, and tell you how to avoid your own.

  • Why we turned our Paintless business website upside down
  • How a confused lady turned into a raving fan customer
  • Your website needs to do one thing, here’s how many miss it
  • Security certificate on your site: what to watch out for
  • How to use text messages the right way

Links mentioned in this episode:
Japanese train wreck caused by rules
Episode 46 Customer Service Issues Done Right
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