Could the rules you impose in your business be anti customer?
You might be surprised to learn that company rules led to the death of over 100 people from a train crash in Japan.
We share our own nightmare customer story, and tell you how to avoid your own.
- Why we turned our Paintless business website upside down
- How a confused lady turned into a raving fan customer
- Your website needs to do one thing, here’s how many miss it
- Security certificate on your site: what to watch out for
- How to use text messages the right way
Links mentioned in this episode:
Japanese train wreck caused by rules
Episode 46 Customer Service Issues Done Right
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