The Paintless Dent Removal Training Mentor

How We Got a 1 Star Review (and what we do now instead) – PM102

Tim Olson — Mon, 25 Apr 2022 22:24:37 +0000

A few years back, we fixed hail on an Acura. While estimating, I could see spots in the paint where the clear was starting to fade. I mentioned it to the customer, but he couldn’t really see it. By the time a year and a half had passed, he saw it. The car stayed mostly […]

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Estimate Hail, Big Dents, and Dent Routes with Jim Sullivan – PM101

Tim Olson — Sat, 06 Jan 2018 15:28:53 +0000

By the time the storm was over and they fixed all the cars, Jim and his partner lost $25,000. Each.The worst part? It didn’t have to happen.Jim even saw it coming.At one point, he suggested the body shop should sign the invoices on all the cars.“Oh no, Dusty always pays.”Only this time, Dusty didn’t pay. […]

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Hire a Robot to Run Your PDR Business? PM100

Tim Olson — Sun, 24 Dec 2017 15:01:50 +0000

Customers are the lifeblood of your paintless business. Would you trust your interactions with them to artificial intelligence? Only if you were certain it would result in a better experience for them. Have we reached the point in tech advancements to allow for this? Yes, we think so. Listen to see how we are implementing […]

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Make Your PDR Business Timeless – PM99

Tim Olson — Tue, 12 Dec 2017 20:19:36 +0000

Your dad liked them. You liked them. Now your kids like them and they are telling all their friends. Something which appeals to three generations or more, this is what we call timeless. Baseball? Yeah, but its really a pastime. We’re talking about things which seem temporary, like popular music. Music is popular for a […]

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Your Google Listing (Might) Really Be in Danger PM98

Tim Olson — Mon, 04 Dec 2017 20:58:30 +0000

Robo calls. Always an interruption when you’re in the middle of a dent repair. Every call starts with a lie, too. “You’re listing is not correct…” or some such nonsense. But there really is a way for a well meaning person, or worse an evil competitor to alter your listing. If you’re not careful, you […]

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What Your PDR Customer Really Wants – PM97

Tim Olson — Mon, 27 Nov 2017 22:51:55 +0000

You sell dent repair services. This customer has a dent. Naturally, you start selling your dent repair service. Oops you missed it. Fixing the dent is only one of the things they want (and its the last they want to talk about). Listen to uncover the six things your customer really wants. Then check out […]

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Apps and Office Tech We Use in our PDR Company – PM96

Tim Olson — Wed, 22 Nov 2017 13:13:03 +0000

If you’re like every PDR tech who ever pushed a dent, you love new tools. We love seeing the new stuff too, even one just for using around the office. Over the years, we’ve found some apps or software which makes life easier. Listen to the tools we use in the dent repair office. Estimating […]

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The History of PDR – episode 95

Tim Olson — Tue, 14 Nov 2017 23:02:39 +0000

They say every idea worth spreading starts on the West Coast of the US. Not this time. PDR started two different places at the same time. Neither of them have a zip code starting with 9. Listen to how paintless began according to all the mostly true stories we’ve heard through the years. Also, why […]

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Do You Hate the PDR Industry? PM94

Tim Olson — Mon, 06 Nov 2017 12:51:25 +0000

Ninety days from starting. All the time needed to realize running a PDR business is not as great as you first thought it might be. You do get more deductions, but also find you pay higher personal taxes The competition are fools and are ruining the business with unsustainable pricing The state government is threatening […]

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Hail Fraud: Why and How to Educate Your PDR Customers – PM93

Tim Olson — Tue, 31 Oct 2017 11:43:02 +0000

Imagine coughing up money for a new car only to find it has hail damage on it. The underhanded way the dealer treated this customer would make Bernie Madoff blush. Herein lies the reason for becoming more than just a metal pusher: Consumer education builds trust. Trust makes sales. The stories you hear and experience […]

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